Returns and Exchanges

Last updated: 17 September 2023

Thank you for shopping at Inaayat. We strive to provide high-quality products and an excellent shopping experience. However, we understand that there may be instances where you need to return a product or request a refund. Please read our Return and Refund Policy carefully.

1. Returns

1.1 Eligibility

You may return a product within 10 days from the date of purchase or delivery, depending on our product-specific policies. To be eligible for a return, the product must be:

  • Unused, in the same condition as received
  • In its original packaging
  • Accompanied by the original proof of purchase

1.2 Non-Eligible Items

Certain items are not eligible for return, including:

  • Pure Chiffon Sarees

1.3 Return Process

To initiate a return, please contact our customer support team at inaayatbyishrat@gmail.com or +91 9137167518. They will guide you through the return process, including providing you with a Return Authorization Number (RAN) if required.

1.4 Return Shipping

You are responsible for shipping the returned item to us. You will be responsible for all shipping costs unless the return is due to our error or a defective product.

2. Refunds

2.1 Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

2.2 Partial Refunds

In some cases, partial refunds may be granted for items that are not in their original condition, have missing parts, or show signs of use. The amount of the partial refund will be determined on a case-by-case basis.

3. Exchanges

If you receive a defective or damaged product, we will gladly exchange it for the same item. Please contact our customer support team to arrange for an exchange.

4. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team at inaayatbyishrat@gmail.com or +91 9137167518.